Melita Group Privacy Statement

Personal Data Collection and Use

In the ordinary course of its business, Melita may collect various types of personal information, including but not limited to:

• Identifiers such as a real name, alias, postal address, email address, social security number, driver's license number, passport number or other similar identifiers.
• Employment and Background Information: Resume, job history, qualifications, criminal records searches, etc.
• Financial Information: Bank account details, etc.
• Employee Data: Personal and sensitive employee information, such as health information as needed to manage benefits and leave administration, and racial or ethnic origin.

We use your personal information for various purposes, including but not limited to:

• Providing HR outsourcing services and support.
• Processing payments and billing.
• Managing employment-related data for our clients.
• Communicating with employees and client contacts about our services, and updates.
• Complying with legal and regulatory obligations.

We may share your personal information in the following circumstances:

• With our clients to facilitate HR-related services.
• With contracted service partners who assist us in delivering our services.
• When required by law, legal process, or government authorities.
• In connection with a business transfer, merger, or acquisition.

Personal data may be transferred and processed in countries outside of your own. We will take appropriate measures to ensure the protection of your data.  Melita has implemented reasonable technical, physical and administrative safeguards to help protect the sensitive personal data from unlawful use and unauthorized disclosure. All Melita associates and contingent workers are required to follow these established procedures, both online and offline.

Access to sensitive personal data is limited to those associates who have a need to access the information to perform tasks for Melita. Melita will only disclose sensitive personal data to those service providers, auditors, and/or advisors who are legally or contractually obligated to protect them or as required or permitted by law.

SMS Communications

Melita Group may communicate with prospective clients, current clients, and employees of our client companies via SMS text messages only after obtaining explicit prior consent.

Message Types:
Messages may include service updates, account notifications, HR-related communications, and responses to inquiries.

What We Collect:
Mobile phone numbers are collected only when voluntarily provided by individuals who explicitly opt in to receive SMS communications.

How We Use It:
Mobile numbers are used solely to deliver informational and transactional messages related to services, account updates, and inquiries.

Consent:
SMS communications are sent only to individuals who have explicitly provided prior consent to receive such messages. Providing consent to receive SMS communications is not a condition of purchasing or using Melita Group’s services.

Opt-Out:
Customers and prospective clients may opt out of SMS communications at any time by replying STOP to any message. Reply HELP for assistance. Opting out will not affect your ability to receive service through other channels.

Message Frequency:
Message frequency may vary depending on account activity and service interactions. Message and data rates may apply.

Data Sharing:
Melita Group does not sell, share, rent, or transfer mobile phone numbers or SMS consent data to third parties or affiliates for marketing or promotional purposes under any circumstance. This information is only shared with trusted messaging service providers for the sole purpose of delivering SMS communications on behalf of Melita Group.

Questions about Your Personal Data

Melita is committed to transparency. We want our clients to understand how we collect and use personal data so they may interact with Melita with confidence. If you have questions related to the content of this page, please contact us at helpdesk@melitagroup.com.